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You are here : At Home > Metering > Meter reading form

Submit a meter reading

The quickest way for you to provide your meter reading to us is through My Account.

Click the link to register.

Alternatively, complete the form below.

Fields marked with * are mandatory.

Your details

Your name *
Company name (if applicable)
Telephone number
Email address *

Your account

We need to identify your account. Please provide either ONE of the following:

  • a customer reference number which can be found on your bill (e.g 1234567-8)
  • OR the full address of the property where we supply water.

Please make sure you give at least ONE of the details requested above to identify your account. We show  both on the form, but these are not compulsory fields, as customers may only have access to limited information.

You are welcome to complete all the fields if you wish.

Customer number
(e.g. 1234567-8)
OR Full address of the property where we supply water (including the postcode)

Your reading

Please tell us the reason you have given a reading *
Meter serial number (if known)
Reading taken (white and black numbers not red) *
Date your reading was taken (dd-mm-yyyy).
If you have a second meter, please enter the reading here
Please enter the serial number of the second meter (if applicable)
If you have a photo of your reading upload it here (Max file size 3MB)
Please use this space to tell us any additional information. Please do not enter any bank details.

Data protection: The information you provide may be used by Affinity Water to provide you with water services, give you information about your water supply and manage your account; including the collection and recovery of charges. We also collect charges on behalf of Thames Water and Anglian Water who provide sewerage services in our supply area. Read our full privacy policy.

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