Your metering journey
Why we’re fitting meters
In the next five years and beyond, there may not be enough water to meet the needs of everyone who lives in our region, unless we make some changes. A meter will help you save water and you'll only pay for the water you use.
What happens next
Over the next two months, we'll do a survey to work out the best place to put your meter. If we have your mobile number, we'll text you a week before to let you know we're coming. We need to survey your property to find out if we can install a meter right away or if we need to dig a hole.
We need to survey your property to find out if we can install a meter right away or if we need to dig a hole.
- If we don’t need to dig
We will fit your meter either inside your property boundary (usually on the driveway or front garden) or public pavement. We won't need to come into your home, so you don't need to be in when we do this.
It should only take us about 30 minutes to fit the meter. We'll set up barriers and equipment to make the area safe. We'll do our best to keep any noise and disruption to a minimum.
- If we need to dig inside your property boundary
If we need to fit your meter inside your property boundary - usually on your driveway or in your front garden, it should only take us about two hours to fit the meter. We'll dig a hole, but we'll set up barriers and equipment to make the area safe. We'll also fill the hole in using material as close to the original as we can within three working days. We'll do our best to keep any noise and disruption to a minimum.
- If we need to dig outside your property boundary
If we need to fit your meter outside your property boundary - usually on the pavement. It should only take us about two hours to fit the meter. We'll need to dig a small hole outside your boundary, but we'll set up barriers and equipment to make the area safe.
We'll also fill the hole in using material as close to the original as we can within three working days. We'll do our best to keep any noise and disruption to a minimum.
We'll need to turn the water off
We'll need to turn your water off for a short time. Our engineers will knock on your door to let you know when they're going to turn it off and back on again, so you know what's happening.
If you're at home, it's best not to use any water appliances - like the washing machine or dishwasher - until you know the water Is back on.
We may need access to your driveway or parking space
There's a chance we'll need access to your driveway or parking space for a short time, if it's near where we're fitting the meter.
Staying up to date
If we have your mobile number, we'll text you a week before we start work to let you know we're coming.
You can make sure we have your mobile number by updating your details on My Account or calling us on 0345 357 2407.
We'll let you know when we've finished
When we've done the fitting, we'll drop a leaflet through your door with everything you need to know about your new meter.