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You are here : At Home > Metering > Metering Journey

Your metering journey

Did you
know?

The South East
of England has less
rainfall compared
to the rest of the
country...

...and our
community has
some of the
highest water
users.

Now it’s time to make a real change, do something about it – and all do our bit to save water

Water tip

Follow our water saving tips and advice and help save water. If we all save a little, we’ll save a lot. Click here for more information

So why are we installing water meters?

Your new water meter will help you manage your water use.

We’re here to help you save water.

As well as installing water meters, we’re fixing leaks, providing free water-saving devices and offering essential water-saving tips and advice.

If we do nothing, we face a shortfall of 170 million litres of water each day by 2040. Fact.

To find out more about our water resources click here

Follow your
metering journey
below

We’ll let you know your water meter installation is on its way around 3 months in advance

Water tip

Wait until you have a full load before doing the laundry. Don’t be fooled - two half loads actually use more water than one full load!

We’ll remind you your meter will be installed around 1 month in advance

Seeing what’s what

One of our surveyors will visit your property – to see where a meter can be fitted. Don’t worry, there’s no need for you to be at home.

If they can, they will fit one right away or we may need to come back. If we find a leak we’ll do our best to repair it at the same time as fitting your new meter.

No meter installed?

We need to survey your property to find out if we can install a meter right away or if we need to dig a hole.

What happens next?

We might need
to dig

+

We don’t need
to dig

+

No digging required!

If it’s possible to fit a meter at your property right away, we’ll install it immediately and drop a card in to let you know your new meter details.

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