View all current alerts (2)
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Save time and manage your account online
Register today, it's quick and easy.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Hello. Sign in.
You are here : At Home > Metering > Metering Journey
Did you know?
The South Eastof England has lessrainfall comparedto the rest of thecountry...
...and ourcommunity hassome of thehighest waterusers.
Follow our water saving tips and advice and help save water. If we all save a little, we’ll save a lot. Click here for more information
Your new water meter will help you manage your water use.
As well as installing water meters, we’re fixing leaks, providing free water-saving devices and offering essential water-saving tips and advice.
If we do nothing, we face a shortfall of 170 million litres of water each day by 2040. Fact.
To find out more about our water resources click here
We’ll let you know your water meter installation is on its way around 3 months in advance
Wait until you have a full load before doing the laundry. Don’t be fooled - two half loads actually use more water than one full load!
We’ll remind you your meter will be installed around 1 month in advance
One of our surveyors will visit your property – to see where a meter can be fitted. Don’t worry, there’s no need for you to be at home.
If they can, they will fit one right away or we may need to come back. If we find a leak we’ll do our best to repair it at the same time as fitting your new meter.
We need to survey your property to find out if we can install a meter right away or if we need to dig a hole.
If it’s possible to fit a meter at your property right away, we’ll install it immediately and drop a card in to let you know your new meter details.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch