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Before you start - what you need to know

We fit water meters for free, and we'll need to arrange an appointment to survey your property to see if one can be fitted.

The process can take up to 90 days in total. Once a meter is fitted, you’ll move onto metered charges straight away and you won’t be able to change back to non-metered charges.

If you're renting your home, we recommend you get permission from your landlord before applying.

Important notice about your electricity supply

When fitting meters in properties built before 1996, it may be necessary to replace old metal pipes. Some older electricity systems still rely on the supply pipe providing an 'earth' - this is now prohibited. If you believe your property may have this system, you should contact a qualified electrician to ensure you have an adequate earth. We can’t reimburse any of these costs.

Fields marked with * are mandatory.

Book an appointment

Please see below for all our available appointments. You’ll need to be at home when our technicians come to visit.

Lots of customers apply for a meter fitting between February and May each year, so you may not be able to find an appointment as quickly as you’d like. We’re sorry for any delay and we’ll do everything we can to keep this to a minimum.

Please use the arrows below (< or >) to see more dates.

AM (7.00 - 12.00) AM (7.00 - 12.00)
PM (12.00 - 5.00) PM (12.00 - 5.00)

Your details

We’ll use this information to keep you notified about your meter application, send you an appointment reminder or to contact you if we need any more information.


Billing information

Please tell us a bit more about yourself. This helps us to make sure your bill is accurate and understand any changes to your water usage.


Low use: have short showers rather than baths. Infrequent use of a washing machine/dishwasher. Not at home during the day.

Average use: regular baths and longer showers. The washing machine is used two to three times a week and a dishwasher is used four to five times a week. At home on some days.

High use: frequent full baths or very long showers/power shower. The washing machine is used four or more times a week and a dishwasher is used most days. Frequent toilet flushing, e.g., at home all day.

Fitting your meter

We try to fit the water meter outside your property, if this isn’t possible, we'll try to fit it inside. You're responsible for making sure your internal stop tap is accessible and working.

Please tell us if you have any other information you think we should know or any special circumstances.

Parking and access

What happens next?

  • Please continue to pay your non-metered bill as normal, until the meter is fitted.
  • After your meter is fitted, we'll change your account to metered charges and send you a revised bill.
  • If you're on a payment plan, we’ll send you a new plan, taking into consideration any payments that have already been made.
  • After your account is updated, you can’t change back to non-metered charges.

Terms and conditions

  • I confirm that I am the account holder.
  • I authorise Affinity Water to carry out survey work to decide if a meter can be installed at my property. Where possible, I would like the meter fitted in the same visit.

Data protection: The information you provide may be used by Affinity Water to provide you with water services, give you information about your water supply and manage your account; including the collection and recovery of charges. We also collect charges on behalf of Thames Water and Anglian Water who provide wastewater services in our supply area. Read our full privacy policy.

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