What if I have no water?

Thank you for checking our Current Alerts section and our Customer Zone for incidents and planned works in your area (If you have not done this please click here).


 

In order to help you further, we need you to carry out some simple checks

 

 1. Try your cold kitchen tap

The main water supply normally enters your home through the cold kitchen tap. If water comes out of this tap but not elsewhere (such as your shower or bathroom tap), the problem is normally with your internal plumbing. You may find an approved plumber useful. If you rent your property from a local authority, landlord or letting agency you should contact them in the first instance as they may be able to help. 

  
 
  
  
 
 
  
 

2. Check with your neighbours

If possible please check if your neighbours have the same problem. If your neighbours have water, you might have an internal problem. Check that your internal and external stop taps are fully open, if they are, you may need to call a plumber. You should always try to find an approved plumber. (If you live in a block of flats and only neighbours in your block or on your floor are affected, check with the building maintenance for any known internal issues.)

  
  
  
 

3. Let us know

If you've completed the above steps without success, it may be a problem we are not aware of. Please call us on 0345 357 2407 to let us know.