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Use our checklist to help identify the cause of a loss of supply.
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To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
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All Direct Debits are covered by a payment industry guarantee, giving you protection should things go wrong. For more information, visit the Direct Debit website.
Fields marked with * are mandatory.
If you are not the Bank/Building Society Account holder or you are not the only person required to authorise debits on the account, you must complete and return a paper Direct Debit Instruction
Frequently asked questions
Here are some of our commonly asked questions
Will I save on a meter?
Can I add or remove someone from my account?
How do I cancel my Direct Debit?
I am moving house, what do I need to do?
Can I pay monthly?
What is the Low Income Fixed Tariff
Do I have to have a meter?
What are fixed charges?
How can I pay my bill?
I want to replace my mains water pipe
Please call us on 0345 357 2401
Alternatively, you can write to us at Affinity Water Ltd, Tamblin Way, Hatfield, Herts, AL10 9EZ
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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