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Direct Debit

Take the hassle out of remembering to pay your bill.

All Direct Debits are covered by a payment industry guarantee, giving you protection should things go wrong. For more information, visit the Direct Debit website.

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Confirmation

 

 
 

If you are not the Bank/Building Society Account holder or you are not the only person required to authorise debits on the account, you must complete and return a paper Direct Debit Instruction

   

 

Direct debit logo

The Direct Debit Guarantee

  • The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
  • If there are any changes to the amount, date or frequency of your Direct Debit Affinity Water Limited will notify you 10 working days in advance of the account being debited or as otherwise agreed. If you request Affinity Water Limited to collect a payment confirmation of the amount and date will be given to you at the time of the request.
  • If an error is made in the payment of your Direct Debit by Affinity Water Limited or your bank or building society you are entitled to a full and immediate refund of the amount paid from your bank or building society.
  • If you receive a refund you are not entitled to, you must pay it back when Affinity Water Limited asks you to.
  • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.