Serving parts of North West London and the Home Counties.

Dealing with frozen pipes

Our guide shows you the best way to deal with frozen pipes

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Video guide


      1.Turn off the water supply at the stop tap. Most stop taps are fitted under the kitchen or utility room sink and can be closed by turning clockwise. If you are unsure about where your stop tap is located watch our finding your inside stop tap video.

      2. Check to see if the pipe has burst.

      3. Open the affected tap. Slowly thaw the pipe with hot water bottles, a hairdryer or a towel soaked in hot water. Start thawing at the end nearest the tap.

      4. Never use a naked flame or blowtorch to thaw the pipe.

      5. Don't leave taps dripping or running as the water may not drain away if the pipe below is frozen.


Other videos available

 Preventing future problems  Finding your inside stop tap Finding your outside stop tap
 Duration - 00:59  Duration - 00:37  Duration - 00:47