Serving parts of North West London and the Home Counties.

How to...deal with frozen pipes


  1. Turn off the water supply at the stop tap. Most stop taps are fitted under the kitchen or utility room sink and can be closed by turning clockwise. Watch Rob show you how in our handy How to guide Finding your inside stop tap
  2. Check to see if the pipe has burst.
  3. Open the affected tap. Slowly thaw the pipe with hot water bottles, a hairdryer or a towel soaked in hot water. Start thawing at the end nearest the tap.
  4. Never use a naked flame or blowtorch to thaw the pipe.
  5. Don't leave taps dripping or running as the water may not drain away if the pipe below is frozen.