Serving parts of North West London and the Home Counties.

Priority Services registration

Please use this form to tell us about any additional services, available on our Priority Services Register and WaterSure Scheme, that would assist you.

If you only need to tell us that you want us to talk to someone else about your account, please print and complete our Third Party Consent form. If you would like to request other services too, please also complete this form. 

You may also be eligible for Watersure - a scheme to help metered customers on a low-income - click here to find out more Watersure Scheme or here to complete an online application.


UK Power Networks also offer a similar service for those needing extra support during power cuts. Find out more here UK Power Networks - Priority Services 

Fields marked with * are mandatory.

  • 1Your details

  • 2How can we help?

  • 3Our Priority Services

Your details

First name: *
Last name: *
Address: *Please enter the address where we are supplying water.
Postcode: *
Customer number
(e.g 1234567-8 or 123456-7)
Telephone number: *

If you use your mobile as your main contact number, please enter it in the box above and ignore the box below.

If you need us to contact you by text, please ensure you give us your mobile number.

Mobile number:
Email address: *