Serving parts of North West London and the Home Counties.

Payment card replacement

Please complete this form if your payment card has been lost, damaged or stolen and you require a replacement.

Please note that all shaded fields are mandatory.

Please complete this form if you are a customer with a supply address in the central region.

Fields marked with * are mandatory.


    Contact details

    Customer number (e.g 1234567-8)
    Your name : *
    Address : *
    Postcode : *
    Daytime telephone number :
    Mobile number
    Email address : *

    Data protection: The information you provide may be used by Affinity Water to provide you with water services, give you information about your water supply and manage your account; including the collection and recovery of charges. We also collect charges on behalf of Thames Water and Anglian Water who provide sewerage services in our supply area.

    Read our full privacy policy here>>