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Thank you for paying by Direct Debit

Notification of your Direct Debit set up will be sent by letter/email* within 3 working days or no later than 10 working days before the first collection.

 

The Direct Debit Guarantee


  • The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
  • If there are any changes to the amount, date or frequency of your Direct Debit Affinity Water Limited will notify you 10 working days in advance of the account being debited or as otherwise agreed. If you request Affinity Water Limited to collect a payment confirmation of the amount and date will be given to you at the time of the request.
  • If an error is made in the payment of your Direct Debit by Affinity Water Limited or your bank or building society you are entitled to a full and immediate refund of the amount paid from your bank or building society.
  • If you receive a refund you are not entitled to, you must pay it back when Affinity Water Limited asks you to.
  • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
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