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Low Pressure - Middlesex - HA4/HA5/UB5

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Saturday 25th June 2022

Our repair team have now completed the repairs to the burst water main on Southill Road and we've restored the road surface and surrounding area back to normal.

The road is back open to normal for road users and we thank you for your patience whilst the works have been ongoing. 

This message was updated on Saturday 25th June and we'll remove it after 08:00 on Sunday 26th June. 


Tuesday 21st June 2022

Over the next few days, we’ll be working on Southill Road to return the area back to normal. This includes removing sandbags, clearing the barriers/fencing, and backfilling the hole so we can reinstate the road surface. 

We’re hoping to reopen the road by Friday, and we’ll update this page when we’re finished.

This message was updated Tuesday 21st June and we’ll update it again Saturday 25th June. 


Sunday 19th June 2022

What we’re doing

Our technicians have continued to work on the repairs throughout the weekend and have now replaced the section of pipe that burst.

It has been tested successfully and reconnected to our water network and the bypass removed. This means we have been able to restore the usual pressure levels of your water supply.

Our work will now move to restoring and reinstating the area following the extensive excavation and complex repairs. This will be carried out over the next few days and the road closure will remain in place until it is safe to be reopened.

Thank you for your patience and understanding. We apologise for any inconvenience and disruption caused.

As the hot weather continues, it’s important to remain hydrated. For more info visit: affinitywater.co.uk/highdemand


Saturday 18th June 2022

What we’re doing

Our teams worked throughout the evening and successfully diverted water supplies around the section of burst pipe. They have also accessed the section of burst pipe and have begun fixing it.

Work will continue over the weekend. Some customers may experience low water pressure during periods of peak demand.

As the hot weather continues, it’s important to remain hydrated. So we can continue to supply everyone with drinking water, we ask you please continue to use your water for essential use only. For more info visit: affinitywater.co.uk/highdemand

We will provide a further update tomorrow. Thank you for your continued patience and understanding. We apologise for any inconvenience and disruption caused.
 


Friday 17th June 2022

What we’re doing

Our teams have all worked throughout the day installing the custom-made fittings to the pipe and getting everything in place for the repair.

Around 9pm this evening, we'll be diverting the water around the location of the burst using a bypass system. This means that we can then access the section of burst pipe and start to fix it.

As it's a large burst, this will take a long time to fix and we'll be working throughout the night.

During the fixing stage (from 9pm onwards), some customers will experience low water pressure.

We made the decision to start this later in the evening to make sure that there's enough water for everyone during the peak water demand period (4pm-9pm). Customers may still experience low pressure during peak times.

As the hot weather continues, it’s important to remain hydrated. So we can continue to supply everyone with drinking water, we ask you please continue to use your water for essential use only. For more info visit: affinitywater.co.uk/highdemand

We will provide a further update tomorrow morning. 

 


Friday 17th June 2022

What we’re doing

Our teams on site continue to work on fitting the equipment to repair the burst water main and are making good progress.

This is a complex repair and we’ll be diverting the water flow around the burst location to make sure everyone continues to have a water supply. 

We estimate that this will take the rest of today to complete.

Until the main is repaired, customers may still experience low pressure during peak times.

As the hot weather continues today, it’s important to remain hydrated. So we can continue to supply everyone with drinking water, we need to ask you to please continue to use your water for essential use only. For more info visit: affinitywater.co.uk/highdemand

Thank you once again for your help, patience, and understanding.

This message was updated at 12:30 and will be updated again after 16:30

 


Friday 17th June 2022

What we’re doing

The additional custom-made fittings have arrived on site this morning and our teams have started the work to fit the equipment to repair the burst.

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The repair is complex as we’ll be diverting the water flow around the burst location to make sure everyone has a water supply while we do the repair. We estimate that this will take most of today to complete.

Until the main is repaired, customers may still experience low pressure during peak times.

As the hot weather continues today, it’s important to remain hydrated. So we can continue to supply everyone with drinking water, we ask you please continue to use your water for essential use only. For more info visit: affinitywater.co.uk/highdemand

Thanks once again for your patience.

We updated this message at 08:00 and will update this again after 12:00 
 


Thursday 16th June 2022

What we're doing 

Our repair teams remain on site.  They are currently digging further along the damaged section of pipework to prepare for the custom-made fittings to arrive.

We still expect customers to have lower pressure during peak times throughout this evening and first thing tomorrow.

We thank you for your patience and ask that you please continue to help us by using your water for essential use only so that we can make sure we can continue to provide a supply for everyone. For more info visit: affinitywater.co.uk/highdemand.

This message was updated at 18:20 and we'll provide another update after 08:00 tomorrow morning. 


Thursday 16th June 2022

What we’re doing

Our repair teams remain on-site on Southill Lane, and they have dug down to expose the 18-inch water main.

To complete the repair, we require additional fittings. The equipment required is being custom made specifically for our pipework by a third-party engineering company. We expect this to arrive on site during the early hours of Friday morning.

To ensure all customers have water during the warm weather, we will continue to allow the water to flow from the burst pipe.

Customers may experience low pressure during the peak hours of this evening between 17:00-22:00 and tomorrow morning between 07:00-09:00. 

What you can do 

Due to the hot weather, it is important to remain hydrated. To make sure we can continue to provide a supply for essential use, we need you to help your neighbours and vulnerable people in your area by not using your washing machine, dishwasher, garden hose or anything that’s non-essential. For more info visit: affinitywater.co.uk/highdemand

We updated this message at 14:15 and will update this again after 18:15.


Thursday 16th June 2022

What we’re doing

We’ve brought in extra members of our team to help fix the issue as fast as we can.  This is a complex burst to fix but we’re working as quickly as possible to divert water around it by using specialist equipment which should arrive later today.

For a list of updated streets here

There’s a road closure and diversion now in place, so that we can start to work on the repair that’s needed.  The closure is shown in red and the diversion is in blue.

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Whilst we don’t want any water to leak from this large burst, we’ve made the difficult decision to allow water to continue to flow through the burst as we are experiencing very hot weather and we need to ensure everyone has access to water.

We’re now delivering alternative water for our vulnerable customers.

We’re really sorry for any disruption, we’re working hard to get supplies back to normal.  Once we know how long this will take, we’ll let you know.

What you should do

Due to the hot weather, it is important to remain hydrated and so to make sure we can continue to provide a supply for essential use please help us today by avoiding using your:

Washing machine
Dishwasher
Electrical appliances that use water

We added this message at 10:00 and we'll update it again after 14:00


Thursday 16th June 2022

Low Pressure in Middlesex

We’re really sorry if you are experiencing low water pressure. We currently have a burst main on Southill Road in Eastcote Village (HA5) and with higher than normal use due to the hot weather, this is affecting the water pressure in some areas. However, all customers should have water supply. Customers in high-rise flats are more likely to be affected by lower pressure. 

For a list of streets affected please click here

What we’re doing 

Our teams are working to repair the burst, and this work will remain a priority until it is complete. 

What you can do 

Due to the hot weather, it is important to remain hydrated and so to make sure we can continue to provide a supply for essential use please help us today by avoiding using your: 

  • Washing machine 
  • Dishwasher 
  • Electrical appliances that use water 

Once again, apologies to everyone who is being affected by the burst water main. We are doing everything we can to resolve the issue as soon as possible 

We added this message at 06:00 and we'll update it again after 09:30 

Frequently asked questions

 

Here are some of our commonly asked questions

Do I have to have a meter?

Will you fit meters to all properties in a road on the same day?

Can I change back to an non metered bill?

I want to know about leaks

Where can I find my customer number?

Where is my meter?

What are Assessed Charges?

How do I deal with frozen pipes?

What will my first metered bill look like?

Do you need access to my property to fit a meter?

How do I switch to a metered bill after a compulsory meter is installed?

I need to find my external stoptap

Why is it some properties can not be metered?

Can I take my own meter readings?

I need help paying my bill

Can you help people with disabilities?

How can I check the hardness of my water?

How do you calculate my bill?

Can I add or remove someone from my account?

I am moving house, what do I need to do?

Do you offer a discount?

How can I amend or cancel my Direct Debit?

My water tastes different after plumbing work.

Do I need to tell you about any plumbing work?

What fittings are approved to use on the UK Water Supply System?

Should I do anything for my meter installation?

What if I already have a water meter?

Do you need a permission to fit a meter inside a property boundary?

Can I water my garden if I have a meter?

What is the Water Metering Programme?

Will I save on a meter?

I don't want to be billed on my meter, can I choose?

Do I need to do anything before my meter is installed?

When I switch when will I receive my first metered bill?

Who is paying for metering customer properties?

Why are you introducing compulsory meters?

Why aren't all customers on meters?

Will all homes be metered?

Will fitting meters cause any disruption?

Do I need to do anything after my meter has been installed?

I need a plumber

Can I work on water pipes?

Do I get a reduction if I have a soakaway?

Do I have to pay a bill for a empty home?

What is Rateable Value?

Letting us know if something goes wrong

How can I find out who is my water company?

I need to talk to someone about my drains, waste water or sewerage

Can I have a meter?

I would like to find out more about lead. Can you help?

How do I apply for a meter?

How often am I billed?

I want to replace my mains water pipe

Who is responsible for the pipes in my home?

Can I have a meter if I live in a flat?

I can't have a meter, what happens now?

Can I have my meter moved to a different place?

Can you tell me about oestrogen in water?

My meter has been fitted, what happens next?

Can I get a copy of my bill?

Can I have a summary of charges?

My water is due to go off, but I can't manage without water.

How can I change my details?

The account holder has passed away

I have applied for a meter, what happens next?

My meter is fogged.

I have a meter, how often will I be billed?

Are you charging me for sewerage?

More about rateable value

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