View all current alerts (4)
New customer? Start here.
Save time and manage your account online
With My Account you can view your balance, get instant statements, update your details and more whenever you choose
Register/ Log in
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
You are here : At Home > Alerts & planned works
No water in Folkestone
We’re really sorry you haven’t got any water. We’ve been made aware of a burst water main on Craufurd Green which may be causing this.
To find out if your streets affected, please click here
What we’re doing
Our repair team are working hard to fix the burst pipe and get your water back to normal. Once we know how long this will take, we’ll let you know as soon as possible.
We’re really sorry about this and thank you for your patience.
What you can do
Until we’ve sorted this, please avoid using your:
If you still have water, we recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair.
We’re really sorry about this, we’re working to get your water back to normal as soon as possible.
We added this message at 20:00 and we'll update it again after 22:00
Frequently asked questions
Here are some of our commonly asked questions
Do I have to have a meter?
Will you fit meters to all properties in a road on the same day?
Can I change back to an non metered bill?
I want to know about leaks
Where can I find my customer number?
Where is my meter?
What are Assessed Charges?
How do I deal with frozen pipes?
What will my first metered bill look like?
Do you need access to my property to fit a meter?
How do I switch to a metered bill after a compulsory meter is installed?
I need to find my external stoptap
Why is it some properties can not be metered?
Can I take my own meter readings?
I need help paying my bill
Can you help people with disabilities?
How can I check the hardness of my water?
How do you calculate my bill?
Can I add or remove someone from my account?
I am moving house, what do I need to do?
Do you offer a discount?
How can I amend or cancel my Direct Debit?
My water tastes different after plumbing work.
Do I need to tell you about any plumbing work?
What fittings are approved to use on the UK Water Supply System?
Should I do anything for my meter installation?
What if I already have a water meter?
Do you need a permission to fit a meter inside a property boundary?
Can I water my garden if I have a meter?
What is the Water Metering Programme?
Will I save on a meter?
I don't want to be billed on my meter, can I choose?
Do I need to do anything before my meter is installed?
When I switch when will I receive my first metered bill?
Who is paying for metering customer properties?
Why are you introducing compulsory meters?
Why aren't all customers on meters?
Will all homes be metered?
Will fitting meters cause any disruption?
Do I need to do anything after my meter has been installed?
I need a plumber
Can I work on water pipes?
Do I get a reduction if I have a soakaway?
Do I have to pay a bill for a empty home?
What is Rateable Value?
Letting us know if something goes wrong
How can I find out who is my water company?
I need to talk to someone about my drains, waste water or sewerage
Can I have a meter?
I would like to find out more about lead. Can you help?
How do I apply for a meter?
How often am I billed?
I want to replace my mains water pipe
Who is responsible for the pipes in my home?
Can I have a meter if I live in a flat?
I can't have a meter, what happens now?
Can I have my meter moved to a different place?
Can you tell me about oestrogen in water?
My meter has been fitted, what happens next?
Can I get a copy of my bill?
Can I have a summary of charges?
My water is due to go off, but I can't manage without water.
How can I change my details?
The account holder has passed away
I have applied for a meter, what happens next?
My meter is fogged.
I have a meter, how often will I be billed?
Are you charging me for sewerage?
More about rateable value
SMS alert updates
Note: Messages sent between 0800 & 2200.
Please enter your customer number:
or your full address:
For customers who require urgent assistance during an incident.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch