Tuesday 28th September 2021

Your water will be back on by 16:30

We’re really sorry for the problems with your water today. We’ve fixed the fault at your local pumping station and you’ll see your water flowing back to normal soon.

Appearance of your water

If your water is discoloured or cloudy, don’t worry this is normal. We know it doesn’t look nice, but it’s not harmful and you can help by running your cold tap until it’s clear. To find out more, please click here.

We updated this message at 16:00 and we'll remove it after 08:00

No water in Hertford

We’re really sorry you haven’t got any water. Our technician is investigating the cause of the fault at your local pumping station.

To find out if your streets affected, please click here 

What we’re doing

We have restarted the site and pressure should start to build gradually. We’ll keep you updated on our progress.

We’re really sorry about this and thank you for your patience.

We updated this message at 14:00 and we'll update it again after 16:00

What you can do

Until we’ve sorted this, please avoid using your:

• Washing machine
• Dishwasher
• Electrical appliances that use water

If you still have water, we recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair.

We’re really sorry about this, we’re working to get your water back to normal as soon as possible.

We added this message at 13:10 and we'll update it again after 15:10