Wednesday 15th September 2021

Low pressure issue has now been resolved.

We’re really sorry for the problems with your water.

We have increased the pressure across your network between the hours of 10pm and 5am to ensure customers don't experience a loss of pressure during these hours. 

Upon making calls to customers throughout the network we found that the issue was happening during the evening which is why we have increased the pressure during these times.

We updated this message at 11.00 and we'll remove it after 20.00

Low Pressure in Northolt

We're sorry for the ongoing low pressure issues in your area.

Our technicians will continue to work through the evening to investigate the cause and return your supply back to normal as soon as possible.

Thank you for your patience.

We added this message at 17:05 and we'll update this message after 08:00 on Friday 17th September 2021

Low Pressure in Northolt

We're sorry for the low pressure that remains an issue in your area. 

We have two technicians investigating this for you and we hope to return your supply back to normal as quickly as possible. 

Thank you for your patience.

We added this message at 11.45 and we'll update it again after 15.45

Low Pressure in Northolt

We’re really sorry you have low pressure. We have commenced further investigations this morning and are contacting some customers on the network to see if there is any change. 

We thank you for your patience and hope to have your water back to normal as soon as possible.

We added this message at 09.30 and we'll update it again after 13.30

Low Pressure in Northolt

We’re really sorry you have low pressure. Our technician has been on site to investigate and was unable to find the cause. Further investigation is needed and we will be re-attending tomorrow to carry out further checks.

We added this message at 18:00 and we'll update it again after Thursady 16th September 08:00

Low pressure in Northolt

We’re really sorry if you are experiencing no water or have low pressure. Following on from a valve repair earlier we are aware of customers having a loss of supply We don’t know what’s causing this, but our technician is on their way to your area to find out.

What you can do

Until we’ve sorted this, please avoid using your:

• Washing machine
• Dishwasher
• Electrical appliances that use water

If you still have water, we recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair.

We’re really sorry about this, we’re working to get your water back to normal as soon as possible.

We added this message at 15.45 and we'll update it again after 17.45