Monday 10th May 2021

Your water will be back on by 23:10

We’re really sorry for the problems with your water today. We’ve fixed the burst water main and you’ll see your water flowing back to normal soon.

Appearance of your water

If your water is discoloured or cloudy, don’t worry this is normal. We know it doesn’t look nice, but it’s not harmful and you can help by running your cold tap until it’s clear. To find out more, please click here.

We updated this message at 23:10 and we'll remove it after 8am, Tuesday 11th May

What we’re doing

We've temporarily restored our customers water supplies back to normal, whilst our team await for additional specialist fittings to arrive to to site in order to complete the repair.

Once we know how long this will take, we’ll let you know as soon as possible.

We’re really sorry about this, and thank you for your ongoing patience.

We updated this message at 21:50 and we'll update it again after 01:50

What we’re doing

Our repair team are working hard to fix the burst pipe and get your water back to normal soon. Your water should be flowing again by 20:00.

We’re really sorry about this and thank you for your patience.

We updated this message at 19:45 and we'll update it again after 21:45

No water in Hemel Hempstead

We’re really sorry you haven’t got any water. There’s a burst water main on Belswains Lane which may be causing this.

To find out if your streets affected, please click here

What we’re doing

Our technician has assessed the burst and a repair team are on their way to help.

We updated this message at 17:45 and we'll update it again after 19:45

Low pressure in Hemel Hempstead

We’re really sorry you have low pressure. We’ve been made aware of a burst water main on Belswains Lane which may be causing this.

What we’re doing

Our technician is on their way to your area to investigate and get your water flowing again soon.

What you can do

Until we’ve sorted this, please avoid using your:

• Washing machine
• Dishwasher
• Electrical appliances that use water

If you still have water, we recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair.

We’re really sorry about this, we’re working to get your water back to normal as soon as possible.

We added this message at 15:55 and we'll update it again after 17:55