Thursday 4th March 2021

Your water will be back on by 13:45

We’ve successfuly fixed the damaged section of pipe and works are now complete.

Appearance of your water

If your water is discoloured or cloudy, don’t worry this is normal. We know it doesn’t look nice, but it’s not harmful and you can help by running your cold tap until it’s clear. To find out more, please click here.

We updated this message at 13:45 and we'll remove it after 20:00

What we’re doing

All customers are expected to be on supply, with their water flowing normally. Our repair team remain on site, further investigating the repair work needed to fix the damaged section of pipe. A further update will be provided as soon as possible.

We’re really sorry about this and thank you for your patience.

We updated this message at 11:00 and we'll update it again as soon as possible

No water in Royston

We’re really sorry you haven’t got any water. We have essential repairs to a damaged section of pipe on Eliot Road which may be causing this.

What we’re doing

Our repair team are working hard to fix the pipe and get your water back to normal soon. Your water should be flowing again within 1 hour, providing no complications.

What you can do

Until we’ve sorted this, please avoid using your:

• Washing machine
• Dishwasher
• Electrical appliances that use water

If you still have water, we recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair.

We’re really sorry about this, we’re working to get your water back to normal as soon as possible.

We added this message at 09:55 and we'll update it again after 11:55