26 November 2020

Update 18:15

We have successfully repaired the burst water main and anticipate full restoration of your water supply within the next 30 mins.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience c.aused by this incident and would like to thank our customers for their patience today.

This message will be removed after 8am 27th of November 

Update 17:25

Our repair team are on site, however due to complications with the repair and a potential safety risk, we repair works are taking longer then previously anticipated. Once we have confirmation that it is safe to proceed a further update will be provided.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 21:25

Update 15.30

Our repair team are on site and work to fix the damaged water main is underway. In order to complete the repairs we will need to temporaraily shut off your water supply.

We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 17.30

If you are in the above area and are experiencing problems with your water supply, our technician is currently trying to fix a burst water main on Stortford Hall Park which may be affecting your water supply.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 13:12  and will be updated after 15.12