Sunday 29th November 2020

Sunday 29th November 2020

Update 13:55

We have successfully repaired the burst water main and anticipate full restoration of your water supply within the next 30 minutes.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 17:55

Sunday 29th November 2020

Update 12:30

Our repair team are on site and work to fix the damaged water main is now underway, for the works to be completed we will need to shut the main down to assist the repair team. Whilst the works take place some customer may experience no water or a lower water pressure than usual.

We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 14:30

Saturday 28th November 2020

Our leakage team have attended site this morning and managed to pinpoint the exact location of the burst.

The burst has been located on Hall Road, due to the location we are needing to arrange traffic management and equipment for the works to take place. We anticipate the repair works will take place on Sunday 29th November 2020.

All customers are expected to have a water supply however this may be at a lower pressure than normal.

We are sorry for the inconvenience caused.

We will update this message on Sunday 29th November 2020

Update 14.45

Update 20:45

Our team remain in the area identifying the cause in loss of supply, some of our customers in the Thaxted area experienced earlier today.

During this time we're continuing to divert water from other areas, which may cause you to experience lower pressure than normal.

We're sorry for any disruption caused, and thank you for your ongoing patience.

We'll update this message after 8am, Friday 27th November 2020

Our technician is still in your area investigating the cause of the interruption today and a further update will be provided as soon as possible.

At this time all properties should have water just at a lower pressure then usual.

We are sorry for any inconvenience caused. 

This message was added at 16:40 and will be updated after 20:40

Update 12:20

In order to restore your supply during this repair, we are diverting water from other areas; however this may be at a lower pressure than normal until the repair is complete. This can take up to 30 minutes to take effect.

We are sorry for the inconvenience caused.

This message will be updated after 16:20

Update 09.20

Our technicians are on site trying to locate a suspected burst water main that they believe to be the cause of the distruption to your water supply.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 11.30am

If you are in the above area and are experiencing problems with your water supply we have received a number of calls which suggests there may be an issue on our network. Our technician is on their way to investigate and a further update will be provided as soon as possible.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 07.20am and will be updated after 09.30am