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Interruption To Your Water Supply - Guildford Road - KT16

Friday 18th September

The repair has been completed

Update 14:30

We have successfully repaired the burst water main and anticipate full restoration of your water supply.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 20:00

Update 12:45

Our repair team are on site and work to expose the damaged water main is now underway. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 14:45

Update 10:35

Our repair team and traffic management have arrived on site and will commence digging as soon as it is safe to do so.

The pressure has been reduced to ensure the repairs can be carried out safely. Our restoration team have been called to provide alternate water sources to our vulnerable customers whilst the pressure is reduced. 

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message will be updated after 12:35

If you are in the above area and are experiencing problems with your water supply, we currently have a burst water main on Guildford Road which may be affecting you. Our repair team are on route to start the necessary repair works. 

In order to safely carry out the repairs, we will be implimenting a two way traffic light system which is currently being sourced. 

We anticpate the following streets to be affected:

  • Bittams Lane
  • Guildford Road 
  • Little Grove
  • Parklands Drive

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 08:30 and will be updated after 10:30

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