Thursday 17th September 2020

Update 17:45

We have successfully restored your water supply back to normal following our technician flushing the water mains and anticipate full restoration of your water supply within the next 15 minutes.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed on Friday 18th September 2020 at 08:00

If you are in the above area and are experiencing discolouration to your water supply, we have received a number of reports of brown/discoloured in your area.

A technician is on their way to investigate this further.

Discoloured water is not harmful to your health and is caused by small parts of iron from within the pipework.

Our technician will work to clear this as soon as possible.

We are sorry for any inconvenience caused

This message was added at 13:10 and will be updated at 17:10