Friday 7 August 2020 - Saturday 8 August 2020

Update 02:05

We have successfully repaired the burst water main and anticipate full restoration of your water supply within the next hour.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 08:00 on Saturday 8th August 2020.

 Update 00:20

We now have the appropriate traffic management in place to safely continue with the works to repair the burst water main on Mount End.

Once we have an estimated time for completion, a further update will be provided.

We are sorry for any inconvenience at this time.

This message will be updated again after 02:20.

Update 22:50

Our repair team are on site, however due to complications with the repair and a potential safety risk, we need to set up traffic management before our work can continue. Once we have confirmation that it is safe to proceed a further update will be provided.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 00:50

If you are in the above area and are experiencing problems with your water supply we currently have a burst water main on Mount End which may be affecting you.

Our technician has assessed the burst; a repair team have been called and are on their way to carry out the necessary work in order to restore supplies to normal.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused.

This message was added at 20:30 and we will update this message again after 22:30