Friday 7th August 2020

Update 16:35

We have successfully repaired a leak, however, we will be carrying out further investigations as some customers may still be experiencing low pressure. 

Although, we do not expect our customers to be experiencing a full loss of supply. 

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

We will update this message Monday 10th August 2020

Update 14:15

Our repair team are on site and work to fix a leak is now underway. We will provide an update and estimate on when this work should be completed as soon as one becomes available. However all customers should have a water supply, albeit a lower pressure than usual. 

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 16:15

Update 08:35

We are still investigating the reason for the loss of supplies, our leakage team will be carrying out further investigations to confirm if there are any potential leaks. 

Our restoration team have worked through the night to source alternate sources of water and we will continue to look at further options for restoration. 

We would like to apologise for the inconvenience caused and thank customers for their patience. We aim to restore your supply to normal as soon as possible.

This message will be updated after 12:35

Update 16:40

We had repaired a leak which was believed to have been causing the water supply issue, however some customers are still experiencing low pressure and suspect further issues in the area.  

Our technicians will continue to monitor the situation and return to site to carry out further investigations tomorrow. 

We would like to apologise for the inconvenience caused and thank customers for their patience. We aim to restore your supply to normal as soon as possible.

This message will be updated tomorrow, Sunday 9th August 2020

Update 22:30

We have located multiple leaks on White Stubbs Lane that will be attributing to the poor pressure in the area. Our repair team will begin work to repair the leaks tonight in order to restore customers water supplies fully.

We anticipate customers will have a water supply at this time, though it may be at a lower pressure until repairs are completed. 

We are very sorry for any inconvenience caused.

This message will be updated again after 08:00 on Saturday 8th August 2020.

Update 20:40

Following our investigation, we have identified a possible leak that is causing the interuption to your supply. We are currently investigating alternative methods to restore your supply whilst this ongoing.

Once again would like to apologise for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message will be updated after 22:40

Update 18:30

Our technician continues to investigate pressure issues with a further update will be provided as soon as one becomes available.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message will be updated after 20:30

If you are in the above area and are experiencing problems with your water supply we have received a number of calls which suggests there may be an issue on our network.

Our technician is on their way to investigate and a further update will be provided as soon as possible.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 16:10 and will be updated after 18:10