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Interruption to your water supply - Hemel Hempstead - HP1 & HP3

Monday 17 August 2020

The repair has been completed

Monday 17 August 2020

We have successfully repaired the burst water main and anticipate full restoration of your water supply within the next 30 mins.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 12:20


Monday 10th August 2020

We will be replacing a 80m section of the water main here.

Works will commence over the next few days. 

We do not anticipate any disturbance to our customers' water supplies whilst these works continue.

A further update will be provided once works are complete.


Wednesday 5th August 2020

We will be replacing a 80m section of the water main here.

Works will commence over the next few days. 

This message will be updated Monday 10th August 2020


Thursday 30th July

Our repair team have continued their work to repair the burst water main. However, due to this being a complex repair, this is taking longer than anticipated.

We do not expect for there to be any further disruption to customers supplies whilst the repairs are ongoing.

Should there be any change to this, a further update will be provided.

We apologise for any inconvenience caused.


Update 16:40

Due to the severity of the burst water main, repairs are taking longer than normal. Our repair team will remain on site until the damaged section of pipework has been fixed.

Your water supply will not be affected for the duration of these works.

We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again on Thursday 30th July 2020 after 08:00


Update 12:00

Our repair team are on site and work to fix the damaged water main is underway. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We do not anticipate any disturbance to our customers' water supplies whilst these works continue.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 16:00


Update 23:05

Our team remain on site, they have found that they need to conduct further excavation works in order to begin to facilitate the repair on the secondary burst on London Road.

The team will be digging tonight to expose the section of water main which requires the work, with a view to return tomorrow morning in order to finalise repair works.

We do not anticipate any disturbance to our customers' water supplies whilst these works continue.

We are very sorry for the disruption today, and thank all of our customers' for their continued patience.

This message will be updated again after 08:00 on Wednesday 29 July 2020


Update 20:00

A secondary burst has been located after turning the water main back on. As a result, a standby repair team has been called to site to begin repairs.

No impact to your water supply is expected, however, if you do experience any problems with you water supply, please call our 24 hour emergency line on 0345 357 2407.

We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 22:00


Update 17:40

Our repair team on site are still digging down to expose the damaged section of pipework. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 19:40


Update 15:00

Our repair team remain on site and continue to work to fix the damaged water main. The main has been shut due to the amount of water our repair teams had to contend with but all customers should have a supply.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 17:00


Update 12:40

Our repair team remain on site and work to fix the damaged water main is  underway. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 14:40


Update  08:40

We have successfully located a burst water main on London Road. Our repair team are on site and work to fix the damaged water main is now underway. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We now anticipate full restoration of your water supply.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 10:40


If you are in the above area and are experiencing problems with your water supply we have received a number of calls which suggests there may be an issue on our network. Our technician is on their way to investigate and a further update will be provided as soon as possible.

For a full list of affected streets, please click here 

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 07:20 and will be updated after 09:20

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