4th June 2020

Update 08:00

We have successfully repaired the burst water main and anticipate full restoration of your water supply within the next 30 mins.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 12:00

Update 21:45

The repair team alongside our technician remain on site at Bullhead Road, we have recently extended our excavation in order to pinpoint the full section of pipework where the burst has occurred.

Once this has been completely uncovered, the team will then cut out the section of damaged water main and put a new section in, to fully complete the repair. 

All of our customers' are expected to have a water supply whilst repair efforts continue. Our team will continue working throughout the night until work to mend the burst water main has been finished. 

We are very sorry for the disruption our customers' have experienced today, and thank all of our affected customers for their continued patience. 

This message will be updated again after 08:00 on Friday 05 June 2020

Update 19:20

Our repair team remain on site and are still working to expose the damaged section of water main. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

During this time we anticipate all customers to have a full water supply.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 21:20

Update 16:10

Our repair team are on site, however due to complications with the repair and a potential safety risk, we have requested the urgent attendance of the highways to set up traffic lights before our work can continue. Once we have confirmation that it is safe to proceed a further update will be provided.

During this time we anticipate all customers to have a full water supply.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 18:10

Update 11:40

Our repair team continue to work on-site and work to repair the damaged section of the water main. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We apologise for the disruption to your supply and thank you for your ongoing patience.

We will update this message again after 15:40

Update 09:45

Our repair team are on-site and work to fix the damaged water main is now underway. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 11:45

Update 07:30

If you are in the above area and are experiencing problems with your water supply we currently have a burst water main on Bullhead Road which may be affecting you. In order to restore your supply during this repair, we are diverting water from other areas; however this may be at a lower pressure than normal until the repair is complete. This can take up to 30 minutes to take effect.

Our technician has assessed the burst; a repair team have been called and are on their way to carry out the necessary work in order to restore supplies to normal.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused.

We will update this message again after 09:30

If you are in the above area and are experiencing problems with your water supply we have received a number of calls which suggests there may be an issue on our network. Our technician is on their way to investigate and a further update will be provided as soon as possible.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 06:55 and will be updated after 08:55