Sunday 5th April 2020

Update 10:00

We have successfully repaired the burst water main and anticipate full restoration of your water supply later today.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 14:00

Update 15:50

Due to additional fittings needed our repair team are currently waiting for the parts to arrive on site, these fittings are expected to be on site by 20:00 this evening. Our team will then recommence to complete the works on the damaged section of main. 

All customers are still expected to remain on a water supply causing no further impact. 

We apologies for the inconvenience this has caused and thank ou for your patience.

This message will be updated again on Monday 6th April 2020

Update 14:15

Our repair team are on site, however due to complications with the repair and the need for additional fittings this is taking longer than anticipated. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

All customers should have a water supply whilst the works takes place.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 16:15

Update 11:30

Our repair team are on site and currently excavating to expose the damage section of water main. We will provide an update and estimate on when this work should be completed as soon as one becomes available. 

Whilst the team carry out the repair all customers should have water.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 13:30

Update 09:30

Our technician has located the burst on the recreational area just north of Lanacre Avenue; a repair team have been called and are on their way to carry out the necessary work in order to repair the damaged section of pipwork. We have restored water supplies to the area although some may still be experiencing lower pressure at this time.

We are sorry for the inconvenience caused.

We will update this message again after 11:30

If you are in the above area and are experiencing problems with your water supply we have received a number of calls which suggests there may be an issue on our network. Our technician is on their way to investigate and a further update will be provided as soon as possible.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 8:00 and will be updated after 10:00