Thursday 23 January 2020

Update 14:40

We have successfully repaired the burst water main and anticipate full restoration of your water supply within the next 30 minutes.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 18:40

Update 12:40

The team on site have now exposed the damaged section of pipework and work to fix the damaged water main is now underway. Due to the complexity of the repair and its location, this is taking longer than anticipated. 

All customers water supplies have now been retsored, however this may be at a lower pressure whilst repairs are ongoing.

We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 14:40

Update 10:25

Our repair team have remained on site and have been successful in restoring water to the majority of the affected area. We are diverting water from other areas to restore supplies; though this may be at a lower pressure than normal until the repair is complete.

Some customers located in close proximity to the burst water main may still experience a loss of water supply whilst our repairs are ongoing. 

We apologise for the disruption caused by this incident. 

We will update this message again after 12:25

Update 08:25

We have located a burst water main on The Ford which is believed to be the cause of the disruption to water supplies this morning. Due to a potential safety risk, we have requested the urgent attendance of Herts Traffic Management to ensure the site is safe before our repairs can take place. 

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused.

We will update this message again after 10:25

If you are in the above area and are experiencing problems with your water supply we have received a number of calls which suggests there may be an issue on our network. Our technician is on their way to investigate and a further update will be provided as soon as possible.

For a full list of affected streets, please click here

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 06:55 and will be updated after 08:55