Hayley is worried about the rising cost of living

Hayley works full time and although she has just about been coping with her bills, she was really worried about how she would cope with the rising cost of living. With costs expecting to rise for essential goods and services Hayley was worried about how she would be able to pay her water bill. Hayley normally pays her bill in full when it is due but doesn’t think she will be able to do this next time and is worried about some of her other bills too.

How we helped

Hayley was anxious about contacting us because she hadn’t been in the position where she was struggling to mange her bills before. We reassured Hayley that we understood the circumstances and she was relieved that she had done the right thing in contacting us.

If you can relate to Hayley’s story please get in touch

We know it's not easy making that first contact. Our customer affordability team are understanding and will not judge. Tell us about your circumstances and we'll be in touch with how we can help.

If you prefer to speak to us call 0345 357 2412