If you have a complaint, please call us. We find the best way to quickly resolve complaints is by talking things through together.
If you prefer, you can write to us at Affinity Water, Tamblin Way, Hatfield, Hertfordshire AL10 9EZ.
please include...
- Your name
- Your full address
- Your phone number and the best times to call
- Your customer number (if you’re contacting us about your account)
We'll respond within 10 working days of receiving your written complaint. This might be by phone, but if we can’t speak to you, we’ll contact you in writing.
If we can’t resolve the issue straight away, we’ll let you know how long it is likely to take and when we’ll contact you again.
We’re happy to speak to someone you nominate to act for you – we’ll just need you to give us permission to share your information with them. If you appoint a solicitor or land agent, we'll be happy to liaise with them, but we can’t be responsible for any costs incurred.