Serving parts of North West London and the Home Counties.

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Got a question?

Got a question?

Why have a water meter?

Should I opt for a meter?

If you do not have a water meter your water and sewerage bill is based on the rateable value of your house - not on how much water you use or discharge to the sewer. Many customers can actually save money by switching to a metered supply even if they do not change their pattern of use. Careful water users on a meter have the opportunity to benefit directly from smaller water bills while at the same time helping the environment.

Demand for water is on the increase, especially in the garden. Using a sprinkler or a hosepipe without a hose gun attachment will use up to 1,000 litres of water an hour - that’s as much as an average family will use in two days. While we understand that every family’s needs differ, we believe that metered charges are a fairer way for customers to pay for the water they use.

The effect on your water and sewerage bill - will I save money?

To find out whether you would save money you will need to estimate the amount of water you currently use. Do this first - before thinking about how much you could save. To help you decide whether opting for a meter is the right decision for you, try our water usage calculator to take an audit of your water use.

Your metered bill will be affected by:

  • the number of people in your home
  • how often you use appliances
  • the general condition of your internal pipe-work

To help you decide whether opting for a meter is the right decision for you, try our water usage calculator to take an audit of your water use.

Watersure customers

For customers who pay for their water via a meter, certain safeguards are in place where the level of essential water use might otherwise mean that they would face undue financial hardship. The scheme is subject to a number of terms and conditions, it states that eligible customers will receive a water (and sewerage) bill capped at the average annual household bill, rather than the actual measured bill if this would have been higher. Find out more.