Serving parts of North West London and the Home Counties.

Latest News

Our performance Results - First Quarter 2017-18

2nd out 25 Wholesalers in Industry League!

 Wholesale Service Team

 Jo-Ann Lee, Wholesale Services Manager, and the Wholesale Service Desk Team


We are pleased to announce that the Wholesale Service Desk have placed 2nd out of 25 Wholesalers in an Industry League for Operational performance. This achievement is a fantastic start to the first Quarter of 2017-18 in the new live non-household market.

The top three market leaders are South East Water (96.6%), Affinity Water (95.6%), and Bristol Water (94.8%)

The non-household market went live on the 1 April 2017 in England, and the Wholesale Operational Service Desk team have worked incredibly hard to achieve this success alongside all of our Wholesale teams.

This was achieved by our team's commitment to ensuring the majority of all Service Level Agreements (SLA's) were achieved. The SLA's are the timescales determined in operational terms of the market and account for the majority of operational activities we carry out for our new retail customers.