C. Confirmation and verification of supply arrangements
Verification of meter details or meter supply arrangements - Chargeable
Please follow this process when you want us to visit your customer’s premises to confirm the meter details and/or the supply arrangements. This is used often to identify joint or crossed supplies and/or confirm which premises existing meters serve.
Please see our Wholesale Tariff Document
Gap Sites identified by the Wholesaler
When we identify or are informed of premises which are believed to be eligible to be in the NHH market, we would follow this process to attend site and verify the supply arrangements. We would then inform the customer in writing of the market status and that they now need to choose a Retailer. We would also inform the sewerage wholesaler.
Should the NHH customer not choose it’s new Retailer within 22 business days, the Central Market Operator would allocate one to them.
Application in respect of Gap Sites proposed by the retailer
This process should be used when you come across and identify an eligible NHH customer who is not currently registered within the Central Market systems. Even if you do not wish to become that customer’s Retailer, we would ask that you still follow this process, please.
Gap sites can be occupied or vacant.
Missing Service Components identified by the Wholesaler or the Retailer
Where we discover that a customer’s supply arrangement on site differs to what we hold on record, or you do, this is the process to follow. Examples would include additional or removed meters or connections. This may or may not result in us carrying out a survey visit at the customer premises to verify and update the Central Market systems.
Deregistration of a Supply Point (including as a result of an error in registration or a change of circumstance) or removal of Service Components at the request of the Wholesaler
This process applies where we identify that a supply point needs to be deregistered from the market. This is not relating to any physical disconnection, but more relating to a supply which has been incorrectly put into the market or the use of that supply has changed, or been demolished (i.e. from NHH to HH).
Application in respect of Deregistration of a Supply Point (including as a result of an incorrect or erroneous Registration) or a change of circumstance) or removal of Service Component at the request of the Retailer
This process applies where you identify that a supply point needs to be deregistered from the market. This is not relating to any physical disconnection, but more relating to a supply which has been incorrectly put into the market or the use of that supply has changed or been demolished (i.e. from NHH to HH). Please ensure that you provide evidence of the investigation you have carried out to validate the change in circumstances.
Retailer requested amendment to VOA BA reference or UPRN at the Supply Point.
This process relates to changes needed to third party references, mainly concerning a request to change an element of a supply address. Please always ensure that you have checked that the change appears on the land registry website and you have undertaken a full investigation yourselves before you request any formal change.
Please provide all evidence of that investigation along with the relevant form.
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