Serving parts of North West London and the Home Counties.

B. Metering

 


Section Description
B1

Installation of a meter performed by the Wholesaler - Chargeable

Please use this process when you wish to request us to meter an unmetered customer premises. This will often result in us conducting a survey prior to raising the work to be completed. The form provides guidance and you can find the associated charges within the Wholesale Tariff Document.

Please click the link to find a completed example of the form associated with this section of the operational terms. B/01 Form
 

B3

Meter accuracy test performed by the Wholesaler – Possibly Chargeable

Please use this process when you wish us to test the accuracy of an existing meter. This will result in us replacing the existing meter onsite and sending the meter away for testing. Should we identify that there is no accuracy problem with that meter this may become a chargeable activity, and the cost of which is within the Wholesale Tariff Document. This includes the exchange of the existing meter in additional to the testing costs. If we have carried out a meter accuracy test on this meter within the last 3 months we will provide you with those findings. If you still wish us to carry out another test this will automatically be chargeable.

Please see our Wholesale Tariff Document

Please click the link to find a completed example of the form associated with this section of the operational terms. B/01 Form
 

B5

Repair or replacement of a faulty meter performed by the Wholesaler – Possibly Chargeable

If we identify that one of our meters is faulty, we will replace that meter. If you identify that a meter is faulty please use this process to inform us using the relevant form and we will arrange a survey visit and subsequent job should the meter need replacing. This will take place within 22 days of that initial contact.

Please see our Wholesale Tariff Document

Please click the link to find a completed example of the form associated with this section of the operational terms. B/01 Form
 

B7

Retailer requested change to size, model or location of meter performed by the Wholesaler (other than a replacement following a fault) - Chargeable

This process should be followed if you wish us to survey the possibility of changing the size, model or location of an existing meter. In most cases this would be a non standard job and therefore we would follow that initial visit with a quotation as per the Wholesale Tariff Document.

Please click the link to find a completed example of the form associated with this section of the operational terms. Form B/01
 

B10

Wholesaler requested installation of a meter or change to the size, model or location of meter performed by the Wholesaler (other than a replacement following a fault).

Should we decide we want to make a change to our asset (a new meter or change to an existing meter or location) this process is followed to ensure we are providing you with prior notification of that work.
 

B11

Retailer request for Wholesaler to carry out a Meter Read for a Non-Market Meter (Sub-Meter) relating to a transfer or allocation of supply point

This process is to be followed if you would like to arrange for us to attend site and carry out a meter reading of a non-market meter. For example, if a shop owner is moving out and his supply is shared with a flat above and that flat is on a sub meter, we would attend and read the sub meter to help you produce a final bill for the shop owner.

Please see our Wholesale Tariff Document

Please click the link to find a completed example of the form associated with this section of the operational terms. B/03 Form
 

 


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