Serving parts of North West London and the Home Counties.

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Access Codes

Condition R compliance code

Environmental and Sustainability Policy

Market Codes

Ofwat eligibility guidance

Sensitive Customers & Emergency Response Levels


Accredited Entities

Affinity Water Ltd shall provide the Wholesale Services specified in Clause 3.1 of the Wholesale Contract to the Contracting Retailer in accordance with the Operational Terms, the Market Terms and the Business Terms and Part 1 of the Wholesale-Retail Code (Objectives, Principles and Definitions).

The Operational Terms also make provision for Accredited Entities (including the Contracting Retailer) to undertake certain services.

Affinity Water Ltd recognises the Water Industry Accredited Entity Scheme (WIRSAE) and will allow accredited entities under this scheme to carry out the following defined activities on behalf of a Retailer:

  • Temporary Disconnection and Re-Connection Non-Household Premises up to and including 40mm sized supply.
  • Temporary Disconnection and Re-Connection Non-Household Premises over 40mm sized supply

Code of Practice Scopes and Addendum >>

Details of the Accredited Entry scheme and how to apply for accreditation are available on the Lloyd's Register website here.