Serving parts of North West London and the Home Counties.

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Update me on a reported alert Update me on a reported alert:

There are currently no alerts.

Customer Alerts

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If there is an incident below affecting you, you can receive updates of what is happening via text. To the left is a green box, select the incident you want to receive updates on, enter your mobile number and click receive updates. We will only use your number to update you on this incident.


Current Alerts

There are currently no major incidents.



Report a Leak

Call - 0800 376 5325 open 24/7

Tweet - #leakspotters

Form - complete our online leak form here


For water supply emergencies 24/7

If you are affected by any of the below please let us know as soon as possible:

Broken Apparatus

Loss of supply

Operational Incidents

Water disruption

Water pressure

Water quality problem


If you are a business or retailer please call 0345 357 2407

Please do not email, in an emergency as we want to be able to help you as quickly as possible.