Serving parts of North West London and the Home Counties.

In this section

Update me on a reported alert Update me on a reported alert

Please note SMS updates will not be sent outside of our operating hours.

Mobile Number:

Reported Alert:

Please enter your customer number:

or your full address:

Customer alerts


If there is an incident below affecting you, you can receive updates of what is happening via text. To the left is a green box, select the incident you want to receive updates on, enter your mobile number and click  receive updates. We will only use your number to update you on this incident.

Report a Leak

For water supply emergencies 24/7

Loss of supply | Water pressure | Water quality problem | Water disruption| Broken Apparatus | Operational Incidents

0345 357 2407 (for businesses & retailers)

Please do not email, in an emergency as we want to be able to help you as quickly as possible.


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