Serving parts of North West London and the Home Counties.

The Affinity Water Wholesale Team

Contact us

Wholesale Operational Service Desk


We are a dedicated team within Wholesale Operations and the primary point of contact for all Retailer enquires and services. Our team is available:

Monday to Friday 8:30am to 5pm (closed weekends and bank holidays).

  • Call - 0345 350 3677 (Retailer enquiries)

  • Email -

  • Post - Affinity Water Ltd, Wholesale Operational Service Desk, Tamblin Way, Hatfield, Herts, AL10 9EZ.

For water supply emergencies 24/7

Loss of supply | Water pressure | Water quality problem | Water disruption| Broken Apparatus | Operational Incidents
0345 357 2407 (for businesses & retailers)
Please do not email in an emergency as we want to be able to help you as quickly as possible.

Report a Leak


Sewerage & Drainage Enquiries & Emergencies

Anglian Water

03457 145 145

Southern Water

0330 303 0368

Thames Water

0800 316 9800

*0800 numbers are free from UK landlines but may be chargeable from mobiles.

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