Serving parts of North West London and the Home Counties.

The Affinity Water Wholesale Team

Contact us

Wholesale Operational Service Desk

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We are a dedicated team within Wholesale Operations and the primary point of contact for all Retailer enquires and services.

Our team is available Monday to Friday 8:30am to 5pm (closed weekends and bank holidays) -

Call - 0345 350 3677 (Retailer enquiries)

Email -

Post - Affinity Water Ltd, Wholesale Operational Service Desk, Tamblin Way, Hatfield, Herts, AL10 9EZ.


For water supply emergencies 24/7

If you are a business or retailer please call us on 0345 357 2407.

Broken Apparatus | Loss of supply | Operational Incidents | Water disruption | Water pressure | Water quality problem

Please do not email in an emergency as we want to be able to help you as quickly as possible.


Report a Leak


Call - 0800 376 5325 open 24/7

Tweet - #leakspotters

Form - complete our online leak form here

Sewerage & Drainage Enquiries & Emergencies

Anglian Water

03457 145 145

Southern Water

0330 303 0368

Thames Water

0800 316 9800

*0800 numbers are free from UK landlines but may be chargeable from mobiles.