Serving parts of North West London and the Home Counties.

Our Service Commitment

Our vision is to be the UK’s leading, community focused water company.

Our Service Commitment Banner

Underpinning that vision is the responsible approach we take to doing business, ‘The Affinity Way’.

We believe that The Affinity Way, set out below, separates us from the rest of the industry. It clearly sums up who we are, the responsibilities we have for the services we provide and the behaviours we expect from our people and the business partners that support us.

 

As your Wholesaler our commitment to you includes:

  • Providing an excellent, cost effective Wholesale service to all licensed Retailers, at all times.

  • Providing easy access for all Retailers with a dedicated point of contact through our Wholesale Operations Service Desk

  • Ensuring a level playing field for all licensed Retailers

  • Developing and maintaining positive collaborative relationships with all licensed Retailers

  • Maintaining the highest service standards by always listening to our customers and continuously monitoring and improving what we do.

 

Through our vision to be the UK’s leading, community-focused water company and by meeting our commitments, we will be supporting all licenced Retailers so that they can deliver benefits and excellent service to the non-household customers in our region. We would be delighted to welcome you to our offices to meet the team and discuss our plans to supply you and your customers in future or discuss what you need and any questions you may have. Please contact us using the details below and we will be happy to help.