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Hertfordshire

Bishops Stortford - Lea Grove

Water Supply Problems - Bishops Stortford - CM23 - Thursday 10th October 2019

Update 03:25

We have successfully repaired the burst water main and anticipate full restoration of your water supply within the next 30 minutes.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 08:00


Update 00:10

Our repair team are on site and continue to excavate the area to expose the damaged water main. Once the water main has been exposed, we will be able to commence with the necessary repair work. 

We are sorry for the continued disruption this evening and aim to restore your supply as soon as possible.

We will update this message again after 02:10


 Update 23:00

Our repair team remain on site and work to expose the damaged water main is still underway. We also have a leakage team sounding the main trying to locate where the source of the burst is.

We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 01:00


Update 22:15

Our repair team have now arrived on site and the excavation work will commence shortly. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 00:15


Update 20:00

Our technician is still on site accessing the burst. The repair team are en-route and should be on site within the next hour. 

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused.

We will update this message again after 22:00


Update 18:10

If you are in the above area and are experiencing problems with your water supply we currently have a burst water main on Lea Grove which may be affecting you.

Our technician has assessed the burst; a repair team have been called and are on their way to carry out the necessary work in order to restore supplies to normal.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused.

We will update this message again after 20:00