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Middlesex

West Drayton - Cherry Lane

Water Supply Problems- West Drayton UB7 - Tuesday 8th October - Wednesday 9th October

Update 19:40

We have successfully repaired the burst water main and anticipate full restoration of your water supply within the next 30 minutes. 

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 08:00, Thursday 10th October


Update 17:50

Our repair team remain on site and continue works to fix the damaged water main. We anticipate the work should take approximately 1 - 2 hours.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 19:50


 Update 15:25

Work to repair the burst water main on Cherry Lane are progressing as our team has now fully exposed the damaged section of pipework. We do not anticipate any further disruption to customers water supplies at this time.

We will provide an update and estimate on when this work should be completed as soon as one becomes available. 

We apologise for the disruption caused by these works and thank you for your patience at this time.

A further update will be provided after 17:25.


Update 13:25

Following the electric boards completion of their works, our repair team are able to recommence works to repair the burst water main. We anticipate this to take approximately 2 to 3 hours providing there are no complications. 

All customers will continue to have a water supply at this time. 

We are sorry for the inconvenience of these works. 

A further update will be provided after 15:25


Update 10:50

Our repair team have remained on site, however due to complications with the repair and a potential safety risk, the electric board are carrying out repairs to an electric cable exposed in the excavation. Once we have confirmation that it is safe to proceed a further update will be provided.

All customer should have a water supply at this time.

We apologise for the disruption caused by these works and thank you for your patience. 

We will update this message again after 12:50


Wednesday 9th October - 08:25

Having remained on site, our repair team are continuing their works to repair the damaged water main. Due to depth of the pipework, they are having to further expose the main to assess and repair the burst. 

We anticipate all customers to have a water a supply at this time. 

Our apologies for the inconvenience caused by these works and thank you for your patience at this time. 

A further update will be provided after 10:25


Update 22:15

Our repair team remain on site and work to fix the damaged water main is now underway. Our restoration team have arrived and are working to restore water to the area.

We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again on Wednesday 9th October after 08:00


Update 20:00

Our repair team are on site and are waiting for a pump to arrive to remove the water from the area so that repair works can take place. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 22:00


Update 18:40

If you are in the above area and are experiencing problems with your water supply we currently have a burst water main on Cherry Lane which may be affecting you.

Our technician has assessed the burst; a repair team have been called and are on their way to carry out the necessary work in order to restore supplies to normal.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused.

We will update this message again after 20:40