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Surrey

Woking - Various Roads

Water Supply Problems - Woking - GU21/GU22 - Tuesday 13th August 2019

 

Update 07:10

We have successfully repaired the burst water main and whilst samples are being taken there is a rezone that will remain in place until we have obtained the results.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 11:10


 Update 02:10

In order to restore supplies whilst we continue to excavate around the damaged water main, we are diverting water from other areas.

Our repair team will remain on site and work to fix the damaged water main will continue throughout the evening.

During this time, all of our customers should have a water supply however this may be at a lower pressure than usual.

We apologise for the disruption to your supply this evening and thank customers for their patience.

This message will be updated after 08:00 on Wednesday 14th August.


 Update 23:50

Our technician has now arrived on site where we currently have a burst water main on Japonica Close.

A repair team is on site and we are excavating around the damaged water main. Repair works will commence once we have fully exposed the damaged section of pipework. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the disruption to your water supply and we aim to restore as soon as possible.

This message will be updated after 01:50.


If you are in the above area and are experiencing problems with your water supply we have received a number of calls which suggests there may be an issue on our network. Our technician is on their way to investigate and a further update will be provided as soon as possible.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 23:10 and will be updated after 01:10.