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Berkhamsted - Various Streets

Water Supply Problems - Berkhamsted - HP4 - Saturday 20th July 2019

Update 16:50

We have successfully identified and rectified a fault on our network and anticipate the full restoration of your water supply.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 08:00 on Sunday 21st July 2019.

 Update 14:30

We have successfuly identified a fault on our network which we believe is causing customers in the area to be experiencing a reduced water supply today.

We will be installing  a temporary overland supply to ensure all customers have a consistent supply of water until a long-term solution is found.

We are sorry for the disruption to your water supply, and thank you for your patience. 

A further update will be provided after 16:30

Update 12:05

Our local technician remains on site and is monitoring the pressure across the network to identify the cause of no water.

We apologise for the continued disruption to your water supply and will remain on site until the cause has been identified.

A further update will be provided after 14:05

If you are in the above area and are experiencing problems with your water supply we have received a number of calls which suggests there may be an issue on our network. Our technician is on their way to investigate and a further update will be provided as soon as possible.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 09:10 and will be updated after 11:10