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Hertfordshire

St Albans - Various Streets

Water Supply Problems - Wheathampstead - AL4 - Friday 12th July 2019

Update 22:15

We have successfully repaired the burst water main and anticipate full restoration of your water supply within the next 1-2 hours once we have operated a valve.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 08:00 Saturday 13th July 2019.


 Update 20:10

Our repair team are on site and work to fix the damaged water main is ongoing. We will provide an update and estimate on when this work should be completed as soon as one becomes available. 

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 22:10


 

Update 15:25

Our repair team remain on site and have started to dig down in order to expose the damaged section of water main.

We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 17:25


Update 13:10

Our technician and repair team are currently on site and are finalising the restoration options, in order to return the water supply to the area.

We will be diverting water from other areas within our network, before the repair to the damaged water main can commence. Once this is in place, the water supply to those affected may be at a lower pressure than normal until the repair is complete.

We are sorry for the inconvenience caused.

This message will be updated after 15:10


 If you are in the above area and are experiencing problems with your water supply, we have received reports of damage caused by a third party, to one of our mains on Lower Luton Road. Our technician is on their way to investigate further.

For a full list of affected streets Click Here

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the disruption and as soon as we have assessed the nature of the damage we will provide an update and an estimate on when this will be resolved.

This message was added at 11:10 and will be updated after 13:10