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Surrey

Windlesham - Kennel Lane

Water Supply Problems - Windlesham GU20 - Thursday 11th July 2019

Repair complete

Update 23:35

We have successfully repaired the damaged valve and anticipate full restoration of your water supply within 1 hour.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area, we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank you for your patience.

This message will be removed after 08:00am Friday 12 July 2019


 Update 21:50

Our repair team remain on site and are finalising the repairs to the damaged section of pipework. We anticipate a full restoration of your water supply within the next 30 mins - 1 hour. 

Thank you for your patience during this time.

We will update this message again after 23:50


Update 19:45

Our repair team are on site and the work to fix the damaged water main is ongoing. Due to complications, the repair is taking longer than first anticipated. We now estimate the work should take approximately 2-3 hours.

Thank you for your patience during this time.

We will update this message again after 21:45


 Update 18:05

Our repair team remain on site and the work to fix the damaged water main continues. We anticipate the work should take approximately 1-2 hours, providing there are no complications.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 20:05


If you are in the above area and are experiencing problems with your water supply, we currently have a damaged valve which may be affecting you.

Our repair team are on site and work to fix the damaged valve is now underway. We anticipate the work should take approximately 2 hours.

During this time we ask you not to use any electrical appliances that require a water supply for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 16:20 and will be updated after 18:20