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Middlesex

Harrow - Harrow View

Water Supply Problems - Harrow HA2 - Monday 17th June 2019

Update 20:40

We have successfully repaired the burst water main and anticipate full restoration of your water supply within the next 30 minutes.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 08:00 Wednesday 19th June


Update 18:25

Our repair team are on site, the water main has now been shutdown and work to fix the damaged section of pipework is now under way. We anticipate the work should take approximately 3 hours.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 20:25


Update 11:30

In order to reduce impact to local businesses that would be affected by the water main being temporarily shutdown, our repair team have advised they will return later today once businesses are closed to complete the repairs. 

We do not anticipate for there to be any affect to customers supplies until after 18:00 today. 

We recommend customers use this time to store water for drinking whilst the repairs are carried out. 

Thank you for your patience during this incident.

This message will be updated again after 18:00.


Update 10:40

The team have remained on site and work to fix the damaged water main is now under way. We anticipate the work should take approximately 2 hours.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 12:40


 Update 18/06/2019 at 09:50

Our repair team have arrived on site and are awaiting the arrival of additional fittings. We do not anticipate an interruption to customers water supplies during this time.

We will provide an update and estimate on when this work should be completed as soon as one becomes available. We are sorry for the disruption caused by this incident.

This message will be updated again after 11:50


Update  15:45

Our team have assessed the burst and advised due to the complexity of the work needed, they will return to site tomorrow (18/06/19) to complete the repairs fully.

We anticipate all customers to have a water supply at this time.

We would like to apologise for the inconvenience caused and thank our customers for thier patience during this incident.

This message will be updated tomorrow 18/06/2019.


If you are in the above area and are experiencing problems with your water supply, we currently have a burst water main on Harrow View which may be affecting you.

Our repair team are on site and the work to fix the damaged water main is now under way. We anticipate the work should take approximately 2 hours.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 13:45 and will be updated after 15:45