Serving parts of North West London and the Home Counties.

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Harrow

Harrow - Various Streets

Water Supply Problems - Harrow - HA3 - Thursday 13th June 2019

Update 13:30

Repairs are still ongoing, however we do not anticipate any further impact to customers.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 17:30


 Update 11:00

Our repair team are on site and work to fix the damaged water main is ongoing. An estimated time of repair will be provided when available, however the repair is expected to be completed today provided no complications. 

We do not expect any further supply issues due to this incident.

We will update this message again after 13:00


 Update 08:25

Our repair team are on route back to site to finalise the repairs. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

All customers should continue to have a water supply, however the water pressure may be reduced during peak demand.

We will update this message again after 10:25


 Update 14:35

Our repair team are on site and the work to fix the damaged water main is now under way. Due to the complexity of this repair, we anticipate the work to carry on for the duration of today and into tomorrow morning. All customers should continue to have a water supply during this time, although this may be at a reduced pressure during peak times.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 08:00 on Friday 14th June 2019


If you are in the above area and are experiencing problems with your water supply we have had reports of damage to one of our mains caused by a third party. Our repair teams are on site and work to repair the damaged section of pipework is underway.

For a full list of affected streets Click Here

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the disruption and as soon as we have assessed the nature of the damage we will provide an update and an estimate on when this will be resolved.

This message was added at 12:25 and will be updated after 14:25