Serving parts of North West London and the Home Counties.

Customer alerts



Chertsey - Kennett Lane

Water Supply Problems - Chertsey KT16 - Thursday 13th June 2019

Update 08:20

Our technician has investigated the problem with water supplies in the Chertsey area and found no faults on our mains water network. This is believed to be related to an issue with the private pumps for the flats located on Kennett Lane.

We recommend customers contact their managing agents for any futher queries regarding their water supplies at this time.

This message will be removed at 12:20

If you are in the above area and are experiencing problems with your water supply we have received a number of calls which suggests there may be an issue on our network. Our technician is on their way to investigate and a further update will be provided as soon as possible.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 07:10 and will be updated after 09:10