Serving parts of North West London and the Home Counties.

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Hayes - Addison Way

Water Supply Problems - Hayes - UB3 - Wednesday 15th May 2019

Repair complete

Update 17:30

We have successfully repaired the damaged valve and anticipate full restoration of your water supply.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area, we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank you for your patience.

This message will be removed after 08:00 on Thursday 16th May 2019.

 If you are in the above area and are experiencing problems with your water supply, we currently have a damaged valve which may be affecting you. Our repair team are onsite and works to replace the damaged valve are underway.

During this time we ask you not to use any electrical appliances that require a water supply for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 14:50 and will be updated after 16:50