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Bedfordshire

Dunstable - High Street

Water Supply Problems - Dunstable - LU6 - Wednesday 15th May 2019

Update 21:25

We have successfully repaired the burst water main and anticipate full restoration of your water supply within the next 30 minutes.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 08:00 16/05/19


Update 19:25

The additional fittings have arrived on site and the work to fix the damaged water main is now under way. We anticipate the work should take approximately 1-2 hours.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 21:25


 Update 17:50

Our repair team remain on site however, due to complications with the initial repair, additional fittings are required to resolve the leak on the water main.

During this time we anticipate all customers should have a water supply. However we would advise you to store water for drinking where possible, as we may need to switch off the water later this evening in order to complete the repair.

We are sorry for the disruption to your supply and thank you for your patience.

We will provide an update and estimate on when this work should be completed as soon as one becomes available.


 

Update 14:05

We have successfully completed the repairs and anticipate full restoration of your water supply.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 18:05


If you are in the above area and are experiencing problems with your water supply, we are currently undertaking emergency works which may be affecting you. Our technician has shut the main so repairs can begin.

A further update will be provided as soon one is available.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 12:10 and will be updated after 14:10