Serving parts of North West London and the Home Counties.

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Middlesex

Wembley - Fourth Way

Water Supply Problems - Wembley - HA9 - 15th March 2019

Update 15:25

We have successfully repaired the damaged fire hydrant and anticipate full restoration of your water supply.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 19:25


Update 13:55

If you are in the above area and are experiencing problems with your water supply, we currently have a damaged fire hydrant on Fourth Way which may be affecting you.

Our technician has assessed the hydrant; a repair team have been called and are on their way to carry out the necessary work in order to restore supplies to normal.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

We are sorry for the inconvenience caused.

We will update this message again after 15:55


If you are in the above area and are experiencing problems with your water supply we have had reports of damage to one of our hydrants caused by a third party. Our technician is on their way to investigate further.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the disruption and as soon as we have assessed the nature of the damage we will provide an update and an estimate on when this will be resolved.

This message was added at 11:45 and will be updated after 13:45