Serving parts of North West London and the Home Counties.

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Bedfordshire

Dunstable - Various Streets

Water Supply Problem - Dunstable - LU6 - Friday 15 March 2019

Update 13:25

We have successfully repaired the burst water main and all testing has been completed. There will be no further impact to the water supply in the area.

Thank you for you patience and understanding during this incident.

This message will be removed after 17:25


 Update: 11:00

Our technician remains in the area and is flushing the water main from various points on the network; following this mornings repairs.

Mains flushing is common practice following an interruption and ensures sediment is flushed out of the main and the water we supply meets our strict water quality standards; before returning the main to service.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

We are sorry for any inconvenience caused and thank you for your patience during this time.

This message will be updated after 13:00


Update: 09:00

Following our technician’s investigations this morning, further valves on our network have been successfully operated. We anticipate that all of our customers should now have a water supply, albeit at a lower pressure whilst our repair team continue flushing the water main following repairs.

Mains flushing is common practice following an interruption and ensures sediment is flushed out of the main and the water we supply meets our strict water quality standards; before returning the main to service.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area, we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank you for your patience at this time.

This message will be updated after 11:00 


If you are in the above area and are experiencing problems with your water supply we have received a number of calls which suggests there may be an issue on our network following the repairs to a burst water main on Langdale Road.

Our technician is on their way to investigate and a further update will be provided as soon as possible.

Please see below for a list of affected streets:

  • Langdale Road
  • Hilton Avenue
  • Kirkstone Drive
  • Meadway
  • Osborne Road
  • Royce Close
  • Pipers Croft
  • Appleby Gardens
  • Staveley Road
  • Spoondell
  • Patterdale Close
  • Crosby Close
  • Brampton Rise
  • Tarnside Close
  • Ullswater Road
  • Ulverson Road
  • Windermere Close
  • Bowland Crescent
  • Canesworde Road
  • Cartmel Drive
  • Westdown Cardens
  • First Avenue
  • Tring Road
  • Whipsnade Road
  • Hurlock Close 

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 06:20 and will be updated after 08:20


Update 02:45

We have successfully repaired the burst water main and anticipate full restoration of your water supply within the next 30 minutes.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.
Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 08:00
 


If you are in the above area and are experiencing problems with your water supply, we currently have a burst water main on Langdale which may be affecting you.

Our repair team are on site and work to fix the damaged section of water main. we anticipate the repair should take around 3 hours to complete.

We are sorry for any inconvenience caused and thank you for your patience during this time.

This message was added at 00:40 and will be updated after 02:40