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New Romney - Various

Water Supply Problems TN28 - Monday 11th February 2019

Restoring icon

If you are in the above area and are experiencing problems with your water supply, we were experiencing issues with one of our boosters, which may have been affecting you.

We have now successfully repaired the booster and anticipate full restoration of your water supply within the next 1 hour.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 10:55 and will be removed after 14:55