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Essex

Walton On Naze - Various

Water Supply Issues- Walton On Naze CO14 - Thursday 10 January 2019 - Tuesday 15 January 2019

Tuesday 15 January 2019 - Update 10:00

We have successfully repaired the burst water main and anticipate full restoration of your water supply within the next 1 hour. 

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 14:00


Monday 14  January 2019 - Update 17:15

Our team are continuing repairs on Kirby Road and are in the process of removing the old section of the damaged pipework. Due to the severity of the burst these repairs are taking longer than anticipated.

We are sorry for the disruption to your water supply and thank our customers for their patience at this time. 

A further update will be provided after Tuesday 15 January 2019.


Update 18:05

Work to fix the damaged water main on Kirby Road is making good progress. We do not anticipate for there to be any further interruptions to our customers water supplies whilst this repair work continues. 

We are sorry for the disruption to your supply and thank all of our customers for their patience whilst this work has been ongoing. 

We will recommence work on site tomorrow to finalise the repair works. 

This message will be updated again after Friday 11 January 2019. 


Update: 15:05

Our repair team remain on site, we have identified that the section of the main that needs repairing has split around a bend which will require further excavation works to expose and repair. 

We currently do not have a timescale for these works to be completed, however once we have more information from the team on site this will be provided. 

We are very sorry for the inconvenience caused and thank all of our customers for their continued patience. 

This message will be updated again after 17:05 


Update 12:40 

Our repair team remain on site and work to fix the damaged water main on Kirby Road is making good progress. Traffic management has now been set up on site so we are able to fully uncover the damaged section of water main. 

We currently do not have a timescale for the completion of these works, one will be provided when we make further progress with the repair works. 

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 14:40


Update 10:30

Our repair team remain on site and work to fix the damaged water main is underway. We are excavating to expose the damaged section of pipework

Until our repair team have excavated and assessed the damage we are unable to confirm how long repairs should take to complete. 

We are very sorry for the inconvienience caused by this incident today and would like to thank all of our customers for their continued patience. 

We will update this message again after 12:30 


Update 08:30

Our repair team are on site, we have isolated the damaged section of water main which has restored water to the majority of customers who were affected earlier on this morning.

We are awaiting the arrival of traffic management and some essential fittings for the repair work before we are able to commence the repair. 

An update and estimate on when this work will be completed will be provided once one becomes availiable from site. 

A full list of streets that are currently affected by the isolation of the damaged water main are as follows; 

  • Ambrose Way
  • Arthur Ransome Way
  • Cartbridge Close 
  • Hamford Crescent
  • Hedge End
  • Honeypot Way
  • Kirby Road
  • Nancy Blackett Avenue
  • Saltfleet Close
  • Secret Waters
  • Skippers Way
  • Swallows Way
  • The Creek
  • Vivian Court

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 10:30


Update 06:20

Following our technicians investigations we can confirm a burst has been located on Kirby Road which may be impacting you.

Our technician has assessed the burst; a repair team have been called and are on their way to carry out the necessary work in order to restore supplies to normal.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused.

We will update this message again after 08:20


 

If you are in the above area and are experiencing problems with your water supply we have received a number of calls which suggests there may be an issue on our network. Our technician is on their way to investigate and a further update will be provided as soon as possible.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 05:25 and will be updated after 07:25